Shipping policy

At Naro, we aim to process and deliver every order as quickly and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed after the order has been successfully placed and payment has been confirmed.

Processing may take additional time during periods of high order volume, sales, holidays, or unforeseen operational circumstances.

Once your order has been dispatched, you may receive shipping and tracking information where tracking is available.

2. Delivery Time

Orders are usually delivered within 5–7 business days from the date of dispatch.

The estimated delivery time is an approximate timeframe and is not a guaranteed delivery date.

Delivery times may vary depending on the delivery location, courier availability, weather, holidays, operational conditions, and other circumstances beyond Naro's reasonable control.

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Naro reserves the right to offer free shipping, promotional shipping rates, or other shipping offers from time to time.

4. Tracking Your Order

Where tracking is available, tracking details will be provided to the customer after the order has been dispatched.

Customers can use the provided tracking information to follow the progress of their shipment.

Tracking information may take some time to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid contact number

Naro is not responsible for delivery failures, delays, or additional costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

6. Delayed Deliveries

Although Naro aims to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

  • Weather conditions

  • Natural events

  • Transportation disruptions

  • Courier or logistics delays

  • Public holidays

  • Regional restrictions

  • Incorrect delivery information

  • High shipping volumes

  • Unforeseen operational or technical issues

A delivery taking longer than the estimated 5–7 business days does not automatically qualify the order for a refund or cancellation.

7. Failed Delivery Attempts

The delivery partner may make multiple attempts to deliver an order.

If an order cannot be delivered because the customer is unavailable, provides an incorrect address or contact number, refuses delivery, or otherwise prevents successful delivery, the shipment may be returned to Naro.

Any additional shipping or re-delivery costs arising from such circumstances may be charged to the customer where applicable.

8. Damaged or Tampered Packages

Customers should inspect the condition of the shipping package when it is delivered.

If the package appears visibly damaged, opened, or tampered with, customers should document its condition and follow Naro's Return & Refund Policy before opening the package.

For damage-related return or refund claims, the mandatory unboxing-video requirements specified in the Return & Refund Policy must be followed.

9. International Shipping

Unless specifically stated otherwise on the Naro website, Naro currently provides shipping within India only.

If international shipping becomes available, applicable delivery timelines, charges, duties, taxes, and other conditions will be communicated at checkout.

10. Contact

If you have questions regarding your shipment or delivery, please contact Naro through the contact information provided on our website.

Naro

Rethinking fidgeting.