Privacy policy

Naro respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how we use it, when we may share it, and the choices available to you when you use the Naro website or purchase our products.

1. Information We Collect

Depending on how you interact with Naro, we may collect the following information:

Information You Provide

When you place an order, contact us, or otherwise interact with our website, we may collect:

Full name
Email address
Phone number
Billing address
Shipping/delivery address
Order and transaction details
Payment-related information necessary to process your order
Information provided when contacting customer support
Reviews, feedback, photographs, videos, or other content voluntarily submitted by you

We only seek information that is reasonably necessary for the relevant purpose.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Website interaction information
Referring website or source
Approximate location derived from technical information
Cookies and similar technologies

The exact information collected may depend on the technologies and third-party services used on the Naro website.

2. How We Use Your Information

Naro may use personal information for purposes including:

Processing and fulfilling orders
Processing payments
Delivering products
Providing order and shipping updates
Providing customer support
Handling returns, refunds, and exchanges
Responding to enquiries
Maintaining and improving our website
Understanding website usage and customer behaviour
Detecting and preventing fraud, abuse, or unauthorized activity
Maintaining website and information security
Sending marketing communications where permitted and applicable
Complying with legal and regulatory obligations
Protecting Naro's rights and legitimate business interests

We will process personal data for specified and lawful purposes and seek to limit collection to information reasonably necessary for those purposes.

3. Cookies and Similar Technologies

Naro may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve the website.

These technologies may be used to:

Keep the website functioning properly
Remember preferences
Understand how visitors use the website
Measure website performance
Improve the customer experience
Support relevant advertising and marketing activities, where applicable

You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect the functionality of the website.

4. Payments

Payments made through the Naro website may be processed by third-party payment providers.

Naro generally does not need to store complete payment card information when payment processing is handled by such providers.

Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Shipping and Delivery Partners

To fulfil your order, Naro may share necessary information with shipping and logistics providers.

This may include information such as:

Customer name
Delivery address
Phone number
Order details
Information necessary for delivery and shipment tracking

Such information is shared only to the extent reasonably necessary to fulfil the delivery service or related operational requirements.

6. Service Providers

Naro may use third-party service providers to operate its business and website.

These providers may assist with services such as:

Website hosting and infrastructure
E-commerce functionality
Payment processing
Shipping and logistics
Customer support
Analytics
Marketing and advertising
Fraud prevention
Information security
Communication services

Where personal data is shared with service providers, Naro will take reasonable steps to ensure that such information is handled for the relevant purposes and in accordance with applicable requirements.

7. Marketing Communications

Where permitted and where applicable consent is required, Naro may use your contact information to send promotional communications about products, offers, launches, or other updates.

You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting Naro.

Opting out of marketing communications will not necessarily prevent us from sending essential communications relating to your orders, transactions, account, or important service information.

8. Reviews, Photos, Videos and Testimonials

If you voluntarily submit a review, photograph, video, testimonial, or other content to Naro, we may use that content for business, promotional, marketing, or informational purposes where permitted.

You should avoid submitting personal information about another individual unless you have the necessary permission or other lawful basis to do so.

9. Data Retention

Naro will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing services, maintaining appropriate business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

When personal information is no longer required for a lawful purpose, Naro may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Data Security

Naro takes reasonable security measures designed to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accordingly, while Naro takes reasonable measures to protect personal information, we cannot guarantee absolute security.

11. Your Rights

Subject to applicable law and any applicable conditions or limitations, you may have rights relating to your personal data, including rights to:

Request information about personal data being processed by Naro
Request correction of inaccurate or incomplete personal data
Request deletion of personal data where applicable
Withdraw consent where processing is based on consent
Request information regarding certain data-sharing or processing activities
Raise a grievance regarding the processing of your personal data
Nominate another individual to exercise rights in accordance with applicable law

Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal. Withdrawal may also affect Naro's ability to provide certain services where the relevant processing is necessary to provide those services.

12. How to Exercise Your Rights

To exercise an applicable privacy right or raise a privacy-related concern, you may contact Naro using the contact details provided on our website.

When making a request, we may need to verify your identity or request additional information to protect against unauthorized access to personal information.

Naro will handle valid requests in accordance with applicable law.

13. Children's Privacy

The Naro website and products are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Naro in circumstances where it should not have been collected, please contact us so that we can review the situation and take appropriate action.

14. Third-Party Websites and Services

The Naro website may contain links to third-party websites, services, or platforms.

Naro is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

Naro may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

The updated Privacy Policy will be published on the Naro website with a revised effective date.

Your continued use of the website after an updated policy is published will be subject to the updated policy to the extent permitted by applicable law.

16. Grievances and Privacy Concerns

If you have a question, concern, complaint, or request relating to your personal information or this Privacy Policy, please contact Naro through the contact details provided on our website.

We will review and address privacy-related concerns in accordance with applicable law.

17. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.

Any disputes relating to this Privacy Policy shall be handled in accordance with applicable Indian law.

18. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Naro

Contact details: dheergoyal007@gmail.com